Privacy and Refunds

Who we are

Our website address is: https:the-sugar-shack.co.nz

The Sugar Shack is owned and operated by Mere Bool. You can get in touch by visiting the contact page.

What personal data we collect and why we collect it

Contact form

This site offers a contact form so site visitors can get in touch with us quickly and efficiently. All data collected via our contact form is held securely and not shared with any third-parties, unless you consent to sharing for any reason.

Online Shop

The Sugar Shack offers an online shop where visitors can purchase various goods. We collect your name, shipping information, and contact details. These are used for the sole purpose of fulfilling your order.

Cookies

By using this site you note that cookies may be used to track your visit session, or to aid with the quick filling out of forms or comments.

Embedded content from other websites

This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

The Sugar Shack does not control the cookies, tracking, services, or function of any embedded content.

Analytics

Who we share your data with, how long we retain your data, your rights over your data

Data that you submit to us via email is retained indefinitely, unless you specifically contact us and request the deletion of your data. This does not include any data we are obliged to keep for administrative, legal, or security purposes, for instance some data may need to be retained to adhere to Aotearoa New Zealand’s laws and regulations.

We use Google Analytics to collecting visitor information and tracking data. This information is held on Google services and is accessible by The Sugar Shack staff only. This tracking is anonymised and does not collect or store any identifiable information about you.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

We do not share any of your data with any third-parties without your consent.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Aggregated and anonymised tracking data is collected via Google Analytics.

If you make a purchase through our online shop, note that we use Stripe Payment Gateway to handle credit card transactions.

Any and all data you submit voluntarily to The Sugar Shack via our contact form is use to provide catering and catering-related services to you.

Your contact information

The only way we collect identifiable information about you is via our contact form, where you enter your name, email, phone and message. This data is stored securely and is not shared with any third parties. Your data is used for the sole purpose of providing catering and catering-related services to you.

If you make a purchase through our online shop, you will be asked to enter your name and address so that we can fulfil your order.

Additional information

How we protect your data

All data is stored on secured servers.

What data breach procedures we have in place

Should a data breach occur, our policy is to inform affected individuals as soon as practicable. We do not store any passwords as you cannot create an account on our website.

If you make a purchase through our online shop, please note that the credit card transaction is handled by Stripe Payment Gateway, and no credit card information is stored by The Sugar Shack.

 

Refunds

We adhere to the New Zealand Consumer Guarantees Act, please get in touch via email to initiate the refund process if you find any fault with the products we sell to you.